Refund policy

Last Updated: August 13, 2026

At zodesk, every product is carefully 3D printed and prepared for you. Since our products are made using 3D printing, each piece may have minor variations in texture, layer lines, finish, or colour. These characteristics are a normal part of the 3D-printing process and are not considered defects.

Please read the following policy carefully before placing your order.

1. No Returns for Delivered Products

We do **not accept returns or exchanges simply because you have changed your mind, no longer want the product, ordered the wrong product, or do not like the product after delivery.

Once an order has been successfully delivered, it cannot be returned except where a replacement or other remedy is applicable under this policy or required by applicable law.

2. 7-Day Replacement Policy

We offer a 7-day replacement policy for products that arrive:

• Damaged during transit
• Defective or non-functional
• Incorrectly supplied
• With missing parts or components
• With a significant manufacturing or printing defect

The replacement request must be submitted within 7 calendar days from the date the order is delivered.

Approved replacement requests will be processed after verification by our team.

3. Damaged Products

If your product arrives damaged, please contact us as soon as possible and preferably within 48 hours of delivery.

To help us verify the issue, we may request:

• Your order number
• Clear photographs of the product and packaging
• A video or photographs showing the condition of the package when opened
• A short video demonstrating the defect, where applicable

We strongly recommend recording an unboxing video from the moment the package is opened, especially for products that may have been damaged during shipping.

Failure to provide sufficient evidence may affect our ability to approve a damage claim.

4. Defective Products

If you receive a product with a genuine manufacturing, printing, or functional defect, please contact us within 7 days of delivery.

After reviewing the issue, zodesk may provide a replacement product where the claim is approved.

If an identical replacement is unavailable, zodesk may, at its discretion, offer an alternative resolution such as a suitable replacement, store credit, or refund, subject to applicable law.

5. Customised & Personalised Products

Products that are custom-made, engraved, personalised, or specially customised for a specific customer are not eligible for return or replacement due to change of mind, preference, or ordering error.

Because these products are specifically produced for an individual customer, we cannot generally resell them.

However, this exclusion does not limit any remedy that may be available under applicable law in the event that the product is defective, materially different from what was ordered, or incorrectly produced.

6. Lost Shipments

If an order is officially confirmed as lost in transit by the shipping/courier company, zodesk will provide the customer with either:

• A replacement product, or
• A full refund of the amount paid for the affected order.

The customer's preferred option will be considered after the shipment has been verified as lost.

Please note that ordinary shipping delays do not automatically constitute a lost shipment.

7. Undelivered Orders Due to Customer-Provided Information

zodesk is not responsible for failed delivery caused by information or actions attributable to the customer, including:

• Incorrect or incomplete shipping address
• Incorrect phone number or contact information
• Refusal to accept the shipment
• Repeated failure to accept delivery
• Failure to respond to the courier's delivery attempts
• Other circumstances where the shipment cannot be delivered due to the customer's actions

In such cases, the customer may not be entitled to a refund.

If the customer requests that the order be shipped again, additional shipping charges may apply.

8. Normal 3D-Printing Variations

Because our products are 3D printed, minor variations are a natural part of the manufacturing process.

The following are generally not considered defects:

• Visible layer lines
• Minor surface texture variations
• Small variations in finish
• Slight colour differences
• Minor differences between individual prints
• Small marks or imperfections that do not affect the product's intended use

Every zodesk product is unique to some degree, and these characteristics are part of the nature of 3D printing.

9. Items Damaged After Delivery

Replacement claims do not cover damage caused after delivery due to:

• Accidental drops or impacts
• Improper installation or assembly
• Misuse or abuse
• Modifications or alterations
• Exposure to unsuitable heat, moisture, chemicals, or other conditions
• Normal wear and tear
• Use contrary to the product's intended purpose

10. Replacement Shipping

For an approved claim involving a product that was damaged, defective, incorrectly supplied, or otherwise eligible for replacement under this policy, zodesk will generally cover the applicable shipping cost for the replacement.

Where a new shipment is required because of an incorrect address, failed delivery, refusal of delivery, or another issue attributable to the customer, additional shipping charges may apply.

11. Refunds

zodesk primarily resolves eligible product issues through replacement.

Refunds may be provided where specifically stated in this policy, where a replacement is not reasonably possible, or where required by applicable law.

Where a refund is approved, it will generally be processed to the original payment method used for the order. The time taken for the refund to appear in the customer's account may depend on the relevant payment gateway, bank, or financial institution.

12. How to Request a Replacement

To request a replacement, please contact zodesk through our customer support channel with:

• Order number
• Customer name
• Description of the issue
• Clear photographs/videos showing the issue
• Any additional information requested by our support team

Our team will review the request and determine whether it qualifies under this policy.

13. Policy Exceptions

zodesk reserves the right to investigate each replacement or refund request individually and to reject claims that are fraudulent, misleading, abusive, or outside the scope of this policy.

Nothing in this policy is intended to limit or exclude any rights or remedies that cannot lawfully be excluded under applicable consumer protection laws.

zodesk
Made layer by layer.