Terms of service
Last Updated: August 13, 2026
Welcome to zodesk.
Legal Trade Name:- SADHU RAHULKUMAR RAMESHBHAI
GST No:- 24SXSPS8446F1ZC
These Terms & Conditions ("Terms", "Terms and Conditions") govern your access to and use of the zodesk website, including the purchase of products available through our online store.
By accessing our website, browsing our products, placing an order, or using any service provided through our website, you acknowledge that you have read, understood, and agreed to be bound by these Terms.
If you do not agree with these Terms, please do not use our website or place an order.
1. About zodesk
zodesk is a brand specialising in the design and sale of 3D-printed products, including but not limited to lamps, stands, clocks, keychains, key holders, board games, decorative products, desk accessories, and other unique designs.
Legal Business Name: zodesk
Brand: zodesk
Website: https://zodesk.tech
Registered Address: 4033, Beside Central Bank, Naroda Road, Saijpur Bogha, Ahmedabad, Gujarat-382345
Customer Support Email: support@zodesk.tech
Customer Support Contact: +91 9427074890
2. Acceptance of Terms
By using this website or purchasing a product from zodesk, you confirm that:
- You are legally capable of entering into a binding agreement under applicable law.
- The information you provide while placing an order is accurate and complete.
- You agree to comply with these Terms and all applicable laws and regulations.
- You have reviewed the relevant product information before placing your order.
zodesk reserves the right to update, modify, or replace these Terms at any time.
Any changes will become effective once they are published on this page. Your continued use of the website after changes are published constitutes acceptance of the revised Terms.
3. Products and 3D-Printing Characteristics
All zodesk products are manufactured using 3D-printing technology.
Because of the nature of 3D printing, individual products may have minor variations in:
- Layer lines
- Surface texture
- Finish
- Colour
- Dimensions within reasonable manufacturing tolerances
- Small surface imperfections
- Appearance between different production batches
These variations are a normal characteristic of 3D-printed products and do not automatically constitute a manufacturing defect.
We make reasonable efforts to display products, colours, dimensions, specifications, and photographs as accurately as possible. However, colours displayed on different screens may vary from the actual product.
4. Product Information
We attempt to ensure that all product descriptions, photographs, specifications, dimensions, prices, and other information displayed on our website are accurate and up to date.
However, minor errors or inaccuracies may occasionally occur.
zodesk reserves the right to correct errors, update information, or modify product specifications where reasonably necessary.
If a material error affects an order that you have already placed, we may contact you before processing or dispatching the order to discuss the available options.
5. Pricing and Taxes
All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.
Prices may change at any time without prior notice.
The applicable taxes, shipping charges, discounts, or other charges will be displayed during the checkout process where applicable.
zodesk reserves the right to correct pricing errors. If an order has been placed at an obviously incorrect price due to a technical or clerical error, we may contact you before fulfilling the order.
6. Orders and Order Acceptance
Placing an order through our website constitutes an offer by you to purchase the selected products.
After placing an order, you may receive an order confirmation acknowledging that we have received your order.
An order confirmation does not necessarily mean that the order has been finally accepted or dispatched.
zodesk reserves the right to cancel or refuse an order in circumstances including, but not limited to:
- Product unavailability
- Pricing or listing errors
- Suspected fraudulent transactions
- Incorrect or incomplete customer information
- Shipping restrictions
- Technical errors
- Circumstances beyond our reasonable control
If we cancel an order after payment has been received, any eligible refund will be processed according to the applicable refund procedure.
7. Customer Information
You are responsible for providing accurate information when placing an order.
This includes:
- Full name
- Complete delivery address
- PIN code
- Mobile number
- Email address
- Any other information required to process and deliver the order
zodesk is not responsible for delivery failures resulting from incorrect, incomplete, or outdated information supplied by the customer.
Additional shipping charges may apply if an order needs to be re-shipped because of incorrect customer-provided information or a failed delivery attributable to the customer.
8. Custom and Personalised Products
Certain zodesk products may be offered with customisation, including engraving, names, text, colours, designs, or other personalised features.
Once production of a customised product has commenced, the order may not be cancelled or modified merely because the customer changes their mind.
Customised products are generally not eligible for return or replacement due to change of mind, preference, or ordering error.
However, this does not exclude any remedy that may be available under applicable law where a customised product is defective, materially different from what was ordered, or incorrectly produced.
9. Payment
Customers may pay for their orders using the payment methods made available through the website.
You agree to provide valid and accurate payment information where required.
zodesk does not directly store complete payment card information unless specifically stated otherwise. Payments may be processed through third-party payment gateways and providers.
Transactions may be subject to the terms, conditions, and privacy policies of the relevant payment provider.
10. Shipping and Delivery
zodesk will make reasonable efforts to dispatch and deliver orders within the estimated timeframe displayed on the website or communicated to the customer.
Estimated delivery times are not guaranteed and may be affected by factors outside zodesk's control, including:
- Courier delays
- Weather conditions
- Natural disasters
- Public holidays
- Strikes
- Government restrictions
- Transportation disruptions
- Incorrect customer information
- Other unforeseen circumstances
A delay in delivery does not automatically entitle the customer to a refund or cancellation unless otherwise required under applicable law or specifically provided under our policies.
For more information, please refer to our Shipping & Delivery Policy.
11. Lost or Undelivered Shipments
If a shipment is officially confirmed as lost by the shipping/courier provider, zodesk will provide an appropriate resolution in accordance with our Return & Refund Policy, which may include a replacement or refund.
If a shipment cannot be delivered because of circumstances attributable to the customer, including an incorrect address, refusal to accept delivery, or repeated failed delivery attempts, the customer may not be entitled to a refund.
Additional shipping charges may apply if the customer requests re-shipment.
12. Returns, Replacements and Refunds
zodesk does not generally accept returns once a product has been successfully delivered.
We provide a 7-day replacement policy for eligible products that arrive damaged, defective, incorrect, or with certain significant manufacturing or printing defects.
Replacement claims must be submitted within 7 calendar days from the date of delivery.
Customers may be required to provide photographs, videos, an unboxing video, order information, or other evidence necessary for zodesk to evaluate the claim.
Customised or personalised products are generally not eligible for replacement due to change of mind or ordering errors.
For complete details, please refer to our Return & Refund Policy.
13. Customer Use of Products
Customers are responsible for using zodesk products appropriately and according to their intended purpose.
zodesk products must not be modified, altered, misused, or used in a manner contrary to the product's intended use or provided instructions.
zodesk is not responsible for damage resulting from misuse, improper installation, unauthorised modifications, accidents, negligence, or use contrary to product instructions.
Certain products may have specific safety instructions or limitations. Customers are responsible for reviewing and following those instructions before use.
14. Intellectual Property
All content available on the zodesk website, including but not limited to:
- Logos
- Brand names
- Product designs
- 3D models
- Product photographs
- Graphics
- Videos
- Illustrations
- Website design
- Text
- Product descriptions
- Marketing materials
is owned by or licensed to zodesk and is protected by applicable intellectual property laws.
You may not reproduce, copy, modify, distribute, sell, commercially exploit, reverse engineer, or otherwise use zodesk's intellectual property without prior written permission.
Purchasing a physical 3D-printed product does not transfer ownership of the underlying digital design, 3D model, artwork, or intellectual property to the customer.
15. Prohibited Use
You agree not to use the zodesk website or its content for unlawful or unauthorised purposes.
You must not:
- Attempt to gain unauthorised access to the website or its systems
- Interfere with the operation or security of the website
- Use automated systems to scrape or copy website content without permission
- Copy or reproduce zodesk designs for commercial purposes
- Misrepresent your identity or information
- Use the website to conduct fraudulent activities
- Upload or transmit malicious software
- Attempt to circumvent security measures
- Use website content in a way that infringes the rights of zodesk or third parties
zodesk reserves the right to restrict or terminate access to the website where reasonably necessary to protect the website, business, customers, or third parties.
16. Third-Party Services
Our website may use third-party services such as:
- Payment gateways
- Shipping and courier providers
- Analytics services
- Advertising platforms
- Social media platforms
- Website hosting providers
- Customer communication services
These third parties may have their own terms and privacy policies.
zodesk is not responsible for the independent operation, availability, policies, or practices of third-party services, except to the extent required by applicable law.
17. Website Availability
We aim to keep the zodesk website available and functioning properly.
However, we do not guarantee that the website will always be:
- Available without interruption
- Error-free
- Free from technical issues
- Free from viruses or other harmful components
Temporary interruptions may occur due to maintenance, technical issues, hosting problems, security incidents, or circumstances beyond our reasonable control.
18. Limitation of Liability
To the extent permitted by applicable law, zodesk shall not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products.
This may include losses resulting from circumstances such as website downtime, third-party service interruptions, shipping delays, or events beyond our reasonable control.
Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law, including rights and remedies available to consumers under applicable consumer protection laws.
19. Force Majeure
zodesk shall not be considered in breach of these Terms where performance is delayed or prevented by circumstances beyond our reasonable control.
Such circumstances may include:
- Natural disasters
- Floods
- Fires
- Earthquakes
- Pandemics or epidemics
- Government actions or restrictions
- War
- Civil unrest
- Strikes
- Transportation disruptions
- Major technical failures
- Internet or infrastructure failures
- Courier disruptions
- Other extraordinary circumstances beyond reasonable control
Where reasonably possible, zodesk will take appropriate steps to minimise the impact of such events.
20. Privacy
Your use of the zodesk website may involve the collection and processing of personal information required to provide our services, process orders, communicate with customers, and fulfil deliveries.
For information about how we collect, use, store, and protect personal information, please refer to our Privacy Policy.
21. Reviews, Feedback and User Content
If you voluntarily submit reviews, feedback, photographs, videos, comments, or other content to zodesk, you grant zodesk permission to use that content for legitimate business, marketing, promotional, or informational purposes, subject to applicable law and our Privacy Policy.
You confirm that any content you submit:
- Belongs to you or you have permission to use it;
- Does not infringe the rights of another person;
- Does not contain unlawful or harmful material; and
- Does not violate applicable laws.
zodesk reserves the right to remove or decline to publish content that is inappropriate, fraudulent, misleading, offensive, or otherwise unsuitable.
22. Promotional Offers and Discounts
zodesk may occasionally offer promotional codes, discounts, special offers, or other promotional campaigns.
Unless specifically stated otherwise:
- Promotional offers cannot be combined with other offers.
- Promotions may have specific eligibility requirements.
- Promotional codes may have expiry dates.
- zodesk may withdraw or modify promotions where reasonably necessary.
- Promotions may be subject to additional terms.
Any specific promotional terms displayed alongside an offer will take precedence over these general provisions for that promotion.
23. Fraud Prevention
zodesk reserves the right to review transactions where there are reasonable grounds to suspect fraudulent, abusive, or unauthorised activity.
Where appropriate, we may cancel an order, request additional verification, or restrict transactions.
Nothing in this section limits any rights or remedies available under applicable law.
24. Links to Other Websites
Our website may contain links to third-party websites.
These links may be provided for convenience or informational purposes.
zodesk does not control and is not responsible for the content, security, availability, or privacy practices of third-party websites.
Customers should review the terms and privacy policies of third-party websites before using them.
25. Changes to Products and Services
zodesk may modify, discontinue, replace, or update products, designs, materials, colours, specifications, website features, or services from time to time.
We may make improvements to our products and designs as part of our normal product-development process.
Such changes will not affect an order that has already been accepted unless the change is required by circumstances beyond our reasonable control or otherwise permitted by applicable law.
26. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of India.
Subject to applicable consumer protection laws and jurisdictional requirements, disputes arising in connection with these Terms or your use of the zodesk website shall be subject to the jurisdiction of the appropriate courts in [Insert City, State, India].
Nothing in this clause is intended to prevent a consumer from exercising any statutory right or remedy available under applicable law.
27. Severability
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable by a competent authority, that provision shall be interpreted or modified to the minimum extent necessary to make it enforceable.
The remaining provisions shall continue to remain in full force and effect.
28. No Waiver
If zodesk does not immediately enforce any provision of these Terms, this does not mean that zodesk has waived its right to enforce that provision in the future.
29. Entire Agreement
These Terms, together with the applicable Privacy Policy, Shipping & Delivery Policy, Return & Refund Policy, Cancellation Policy, and any other policies specifically referenced on the website, constitute the terms governing your use of the zodesk website and purchase of our products.
Where there is a conflict between these Terms and a specific policy relating to a particular transaction, the more specific policy will apply to the extent of that conflict.
30. Contact Us
If you have any questions regarding these Terms & Conditions, you can contact us at:
zodesk
Legal Business Name: SADHU RAHULKUMAR RAMESHBHAI
Address: 4033, Beside Central Bank, Naroda Road, Saijpur Bogha, Ahmedabad, Gujarat-382345
Email: support@zodesk.tech
Phone/WhatsApp: +91 9427074890