Shipping policy

Last Updated: August 13, 2026

At zodesk, we work with third-party logistics and shipping partners to deliver your orders safely across India.

Please read this Shipping & Delivery Policy carefully before placing an order.

1. Shipping Partner

zodesk uses Shiprocket as its shipping management and logistics platform.

Shiprocket enables us to manage shipments through multiple courier and logistics providers, which may include partners such as Delhivery, Xpressbees, Blue Dart, Ecom Express, Ekart, Amazon Shipping, and other available courier partners.

The courier assigned to your order may vary depending on factors such as delivery location, serviceability, availability, shipping speed, and other logistical considerations.

zodesk may select or change the courier partner based on the available shipping options.

2. Order Processing & Dispatch

Once your order is successfully placed and payment is confirmed, our team will begin processing your order.

Processing Time

Orders generally take approximately 1–2 business days to be processed and dispatched.

Business days generally exclude Sundays and public holidays.

Because many zodesk products are 3D printed, certain products may require additional production time depending on availability, order volume, or whether the product is customised.

If a product has a specific processing or dispatch timeline mentioned on its product page, that timeline will take precedence over the general 1–2 business day estimate.

3. Delivery Time

After an order has been dispatched, delivery within India generally takes approximately up to 7 business days, depending on the destination and courier service.

Delivery times are estimates and are not guaranteed.

Actual delivery time may vary depending on:

Delivery location
Courier service availability
Weather conditions
Public holidays
Natural disasters
Transportation disruptions
Operational delays
High shipment volumes
Remote or difficult-to-service locations
Customer availability
Incorrect or incomplete delivery information
Other circumstances beyond zodesk's reasonable control

4. Tracking Your Order

Once your order has been dispatched, tracking information will generally be shared with you through the contact information provided during checkout.

Depending on the courier and shipment status, tracking information may take some time to become active after dispatch.

Customers can use the tracking information provided to monitor the progress of their shipment.

If tracking information does not update for an unusually long period, customers may contact zodesk support at:

Email: support@zodesk.tech
Phone: +91 9427074890

We will assist by checking the shipment status and, where appropriate, raising a support request with the relevant logistics provider through Shiprocket.

5. Courier Delays

zodesk makes reasonable efforts to dispatch orders within the stated processing time.

However, once a shipment has been handed over to the courier, the actual transportation and delivery process is handled by the respective logistics provider.

Courier delays may occur due to circumstances including:

Operational issues
High shipment volumes
Weather
Natural disasters
Transportation disruptions
Strikes or service interruptions
Government restrictions
Regional disruptions
Incorrect or incomplete customer information
Other circumstances beyond zodesk's reasonable control

In such situations, zodesk will not be able to directly control the courier's operations.

However, where appropriate, we will assist the customer by raising a request or complaint with Shiprocket and/or the relevant courier partner.

6. Delayed Shipments

A shipment taking longer than the estimated delivery period does not necessarily mean that it has been lost.

If your shipment is significantly delayed, please contact us at:

support@zodesk.tech

We will check the shipment status and, where possible, raise a support request with the relevant logistics provider.

Where a shipment is confirmed as lost by the shipping provider, the resolution will be handled in accordance with our Return & Refund Policy.

7. Incorrect Address or Customer Unavailability

Customers are responsible for providing accurate and complete delivery information at the time of placing an order.

This includes:

Full name
Complete delivery address
Area/locality
City
State
PIN code
Valid phone number

zodesk is not responsible for delivery failures caused by incorrect, incomplete, or inaccurate information provided by the customer.

Customers are also expected to be reasonably available to receive the shipment and cooperate with the courier's delivery attempts.

If an order is returned to us because of:

Incorrect address
Incomplete address
Incorrect phone number
Customer refusing delivery
Customer being repeatedly unavailable
Failure to respond to delivery attempts
Other circumstances attributable to the customer

the customer may not be entitled to a refund.

If re-shipment is requested, additional shipping charges may apply.

8. Returned to Origin (RTO)

If a courier returns an order to zodesk because the shipment could not be delivered, the order may be classified as Return to Origin (RTO).

Where an RTO occurs due to circumstances attributable to the customer, including incorrect address, refusal of delivery, or repeated failed delivery attempts, zodesk may:

Offer re-shipment subject to applicable shipping charges; or
Process the order according to the applicable refund terms, after deducting reasonable shipping or return-to-origin costs where permitted.

For customised or personalised products, additional restrictions may apply as described in our Return & Refund Policy.

9. Lost Shipments

If a shipment is officially confirmed as lost in transit by the relevant courier or logistics provider, zodesk will provide an appropriate resolution in accordance with our Return & Refund Policy.

Depending on the circumstances, this may include:

A replacement product; or
A refund.

Where a replacement is requested and available, we will make reasonable efforts to arrange a replacement shipment.

10. Damaged Shipments

If your order arrives damaged, please contact zodesk as soon as possible.

Customers should take clear photographs of:

The outer shipping package
Shipping label
Internal packaging
The damaged product
Any visible signs of impact or damage

An unboxing video is strongly recommended and may be requested during the investigation of a damage claim.

Damage claims are handled according to our Return & Refund Policy.

Please submit eligible damage or replacement claims within 7 calendar days of delivery.

11. Multiple Products in One Order

Where an order contains multiple products, items may occasionally be dispatched separately depending on product availability, production requirements, packaging, or logistics.

If your order is shipped in multiple packages, you may receive separate tracking information.

12. Customised & Made-to-Order Products

Customised, personalised, engraved, or specially made products may require additional processing time.

The estimated production or dispatch time for such products may be different from our standard 1–2 business day dispatch timeframe.

Where a specific production or dispatch timeframe is displayed on the product page, that timeframe will apply.

Customers should review the product-specific information before placing an order.

13. Shipping Charges

Applicable shipping charges, if any, will be displayed during the checkout process before the order is completed.

Any additional shipping charges resulting from customer-related delivery issues, including incorrect addresses, failed delivery, or requested re-shipment, may be charged separately.

14. Delivery Confirmation

A shipment may be marked as delivered by the courier based on the courier's delivery records.

If you believe an order has been incorrectly marked as delivered but you have not received it, please contact zodesk as soon as possible.

We will investigate the shipment status with the relevant logistics provider through Shiprocket.

Customers may be required to provide additional information or verification to assist with the investigation.

15. Shipping Restrictions

At present, zodesk primarily ships orders within India.

Certain remote locations, restricted areas, or PIN codes may not be serviceable by available courier partners.

If your location is not serviceable, we may contact you to discuss available options.

16. Force Majeure & Circumstances Beyond Our Control

zodesk shall not be responsible for delivery delays caused by circumstances beyond our reasonable control, including:

Natural disasters
Floods
Fires
Earthquakes
Severe weather
Government restrictions
War or civil unrest
Strikes
Transportation disruptions
Major technical failures
Courier or logistics disruptions
Public emergencies
Other extraordinary circumstances

Where reasonably possible, zodesk will assist customers in obtaining updated shipment information and resolving logistics issues.

17. Customer Responsibility

Customers are responsible for:

Providing accurate delivery information
Providing a valid contact number
Being reasonably available for delivery
Responding to courier communications where necessary
Inspecting the package upon delivery
Reporting eligible damage or delivery issues within the applicable timeframe

Failure to fulfil these responsibilities may affect the delivery of the order and any applicable refund or replacement eligibility.

18. Contact Us

If you have questions regarding your shipment or delivery, please contact:

zodesk